Eternal Melodies

Cordless Wireless

Sky Wireless Broadband Disconnects when Cordless Phone Rings, any ideas?

We have Sky Wireless broadband, which works fine, until we answer a call on our cordless phone. We have the filters attached etc... I guess it is the wireless phone interfering with the wireless router (netgear), any ideas??

I have seen a similar situation like this before, but the cause was not wireless interference.

As you have described, the Internet would work correctly until a call was received by the phone. The Internet would disconnect (i.e. the router itself would lose Broadband connection) and would only regain it again once the phone was put down.

I managed to trace the issue to a DECT answer phone on the extension. Disconnecting this allowed the Internet to be live all of the time. If you've got a cordless phone, it is most likely to be DECT. You will have your router and phone connected to the same line, and I think that your phone is 'stealing' the signal from the router, as it is a digital unit and not analogue like older phones.

I suppose the only way to prove things is to connect an old style phone to the line and see what happens. You can change channels, as has been suggested previously, or you can move the master handset away from its current location but, ultimately, the router/phone are sharing the same line - even with filters in place.

Just another thought, have all of your extensions got filters on them, of does the router connect to the master point through a filter and the phone connect to the same filter?

Any further information would be useful in trying to get to a successful resolution for you.

Just as a last note, I have a DECT cordless phone, in fact a triple pack, and don't suffer from interference of my wireless network. I have a D-Link WAP and my wireless is consistently good. The big difference is that my Internet is cable based (Virgin Media) and my phone is separate, although also with Virgin Media.

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Optimizing Router for Better Wireless Connectivity

If you’re downloading a large files and it’s coming to it’s end, you’re receiving a Skype call from a client in London, without warning, your Wi-Fi connection drops, leaving your download and VoIP call in havock. You’ll retry the wireless connection, but your router, though blinking contentedly in your tense, seems to be off. After three hour, for no reason, your Wi-Fi connection miraculously resurfaces.

Wireless networking can be a easy and yet gives you a headache, It’sgreat when it works and a mind-numbing frustration when it doesn't. A common complaint among many who have moved to Wi-Fi is that their wireless connection mysteriously fades in and out the frequency.

These steps will help you to create a stable, Always-on the wireless connections.

1. Replace your cordless phone. Cordless phones are among the worst sources of interference for wireless networks. They intend to transmit at a higher power output than Wi-Fi gear, making them louder and therefore harder to talk over, and they tend to transmit frequently, especially when the handset and base station are separated. Some 2.4GHz cordless phones let you select a channel, in which case you can try separating the phone's frequency from the frequency of your wireless network. For example, set your phone to channel 1 and your wireless router to channel 11. If your phone doesn't let you select a channel, try putting some distance between your phone and your router. Generally, it's not a good idea to place a cordless phone next to a Wi-Fi router. If this doesn't help, consider replacing your 2.4GHz phone with a 5GHz phone. This way, your phone and network won't be sharing the same airspace and won't interfere with each other.

2. Expand your wireless network. The farther you are from your wireless router, the greater the potential for interference to block or to slow your connection. For example, you may be able to connect just fine in your house, but on your patio, you may have an intermittent connection that disappears whenever your neighbor is using her cordless phone. The signal on your patio may be too weak to cope with the interference coming from the house next door. You can strengthen the connection with antennas or repeaters or you can use a power-line bridge to import the connection from your router to your patio and feed it into a power-line access point. Instead of the weak signal from your distant router, you now have a strong signal from an access point placed right where you want to buttress your coverage area.

3. Change channels. Interference is a likely cause of intermittent connections, such as the one described above. All 802.11b and 802.11g networks operate at 2.4GHz, in a small swath of spectrum once used primarily by ham-radio hobbyists. Today, these radios, plus other Wi-Fi gear, Bluetooth devices, cordless phones, microwave ovens, baby monitors, and wireless surveillance equipment, all crowd the spectrum. When these devices compete for the same airspace, they interfere with each other, potentially blocking each other's signals. Luckily, there are ways to sidestep and minimize interference in many situations. In the United States, 802.11b and 802.11g devices can be configured to operate at any one of 11 channels. Unfortunately, these channels overlap with adjacent channels, so you have only 3 nonoverlapping channels at your disposal: channels 1, 6, and 11. If you and your neighbor both have a wireless network, both of which are set to channel 6, you may experience interference. You can remedy the problem by resetting your wireless router to a different, preferably nonoverlapping, channel, in this case, either 1 or 11.

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